Check your Direct Debit e-Mandates

An e-Mandate is your customer’s electronic approval for you to collect money from their bank account on a schedule. The account can be a current, savings or credit card account. The e-Mandate list in the merchant dashboard shows every one made through your account, and the e-mandate checker looks up the status of one.

Open the e-Mandate list

Do this to see all your customers’ e-Mandates in one place.

1. Sign in to the merchant dashboard. See Sign in.

2. Select Transactions in the menu at the top left of the dashboard.

3. In the drop-down, under Direct Debit, select e-Mandates.

   

4. The page lists every Direct Debit e-Mandate made through your account.

   

Check the status of an e-Mandate

Use the checker when a customer asks whether their e-Mandate is active.

1. On the e-Mandates list, select the e-mandate checker button.
2. Follow the screen to look up the e-Mandate.

e-Mandate statuses

An e-Mandate moves through these statuses.

Status	What it means
New	Created, the customer has not finished yet.
Waiting Approval	Sent to the bank, waiting for its answer.
Failed Bank Authorization	The bank did not authorise it.
Active	Approved. Deductions can run.
Terminated	Ended. No more deductions.
Rejected	The bank rejected the application.
Cancelled	Cancelled before it became active.

To end an e-Mandate, see Change or end a Direct Debit. To see the payments collected, see Direct Debit transactions.

For developers

The API can enrol, list, change and terminate e-Mandates. See Developers and the API reference.

Common issues

My customer says they approved the e-Mandate, but I see Waiting Approval.

The bank can take several days to confirm. Bayarcash updates the status when the bank replies. See When Direct Debit deductions happen.

What does Failed Bank Authorization mean?

The customer's bank did not authorise the e-Mandate. Ask the customer to start a new enrolment.

Do I set up recurring payments for WooCommerce or GiveWP here?

No. Recurring payments are set up in the plugin. See WooCommerce and GiveWP. This page is for checking e-Mandates afterwards.

Related articles

• Check your Direct Debit transactions
• When Direct Debit deductions happen
• Change or end a Direct Debit
• Connect WooCommerce to Bayarcash