# Check your Direct Debit e-Mandates

> See the list of Direct Debit e-Mandates made through your account and use the e-mandate checker to look up the status of one.
>
> Source: https://docs.bayarcash.com/e-mandates/

An e-Mandate is your customer's electronic approval for you to collect money from their bank account on a schedule. The account can be a current, savings or credit card account. The e-Mandate list in the merchant dashboard shows every one made through your account, and the **e-mandate checker** looks up the status of one.

## Open the e-Mandate list

Do this to see all your customers' e-Mandates in one place.

1. Sign in to the merchant dashboard. See [Sign in](/sign-in/).
2. Select **Transactions** in the menu at the top left of the dashboard.
3. In the drop-down, under **Direct Debit**, select **e-Mandates**.

   *(Screenshot: The Transactions menu open with e-Mandates under Direct Debit highlighted)*

4. The page lists every Direct Debit e-Mandate made through your account.

   *(Screenshot: The Direct Debit e-Mandates page with sample e-Mandates)*

## Check the status of an e-Mandate

Use the checker when a customer asks whether their e-Mandate is active.

1. On the e-Mandates list, select the **e-mandate checker** button.
2. Follow the screen to look up the e-Mandate.

## e-Mandate statuses

An e-Mandate moves through these statuses.

| Status | What it means |
|---|---|
| New | Created, the customer has not finished yet. |
| Waiting Approval | Sent to the bank, waiting for its answer. |
| Failed Bank Authorization | The bank did not authorise it. |
| Active | Approved. Deductions can run. |
| Terminated | Ended. No more deductions. |
| Rejected | The bank rejected the application. |
| Cancelled | Cancelled before it became active. |

To end an e-Mandate, see [Change or end a Direct Debit](/direct-debit-maintenance-termination/). To see the payments collected, see [Direct Debit transactions](/direct-debit-transactions/).

## For developers

The API can enrol, list, change and terminate e-Mandates. See [Developers](/developers/) and the [API reference](https://api-reference.bayarcash.com).

## Common issues

### My customer says they approved the e-Mandate, but I see Waiting Approval.

The bank can take several days to confirm. Bayarcash updates the status when the bank replies. See When Direct Debit deductions happen (/direct-debit-deduction-schedule/).

### What does Failed Bank Authorization mean?

The customer's bank did not authorise the e-Mandate. Ask the customer to start a new enrolment.

### Do I set up recurring payments for WooCommerce or GiveWP here?

No. Recurring payments are set up in the plugin. See WooCommerce (/woocommerce/) and GiveWP (/givewp/). This page is for checking e-Mandates afterwards.