# How your customer pays with DuitNow QR

> The screens your customer sees when they pay by DuitNow QR with ShopeePay, GrabPay, Boost, Touch 'n Go, Setel, BigPay or buy now pay later.
>
> Source: https://docs.bayarcash.com/duitnow-qr-payment-steps/

With DuitNow QR, your customer scans one QR code with their banking app or e-wallet and pays you. These are the screens of the most common e-wallets. Use them to help a customer who asks how to pay.

The screens are examples from August 2024. The app makers can change their screens. The shop name, amounts and numbers in the pictures are samples.

## E-wallets

In each e-wallet, the customer does the same 3 things:

1. Scan the DuitNow QR code at your checkout or counter.
2. Check that the shop name and the amount are correct.
3. Confirm the payment. Some apps ask for a PIN, a fingerprint or a face scan.

The app then shows that the payment is successful. Bayarcash sends the result to your shop, and the payment shows in [Transactions](/transactions/).

### ShopeePay

On **Pay To**, the customer checks the shop name and the amount and taps **Next**. On **Confirm Payment**, they choose **Wallet Balance** and tap **Pay Now**.

*(Screenshot: ShopeePay: the Pay To screen with RM 1.00, then the Confirm Payment screen with Wallet Balance selected)*

### GrabPay

The customer checks the shop name and the amount, then slides **Pay**. GrabPay then shows that the shop received the payment.

*(Screenshot: GrabPay: the pay screen with the shop name and 1.00, then the receipt with GrabPay Wallet as the payment method)*

### Boost

On **Amount**, the customer chooses **Pay Now** and taps **Pay RM 1.00**. On **Confirm Payment**, they enter their PIN or tap **Use Touch ID**. Boost then shows **SUCCESS**.

*(Screenshot: Boost: the Amount screen with Pay Now selected, the Confirm Payment window and the SUCCESS screen)*

### Touch 'n Go eWallet

On **Pay**, the customer checks the shop name and the amount and taps **Confirm**. The receipt shows **DuitNow QR** as the transaction type. They tap **Done**.

*(Screenshot: Touch 'n Go eWallet: the Pay screen with the shop name and RM 1.00, then the Paid receipt)*

### Setel

On **Enter payment amount**, the customer checks the amount and taps **PAY · RM1.00**. Setel then shows **Payment successful**.

*(Screenshot: Setel: the Enter payment amount screen, then the Payment successful screen)*

### BigPay

The customer checks the amount and taps **Send**. BigPay then shows **DuitNow QR successful**. The screen below is from 2024 and shows an empty amount field. With a Bayarcash QR, the amount is already in the QR.

*(Screenshot: BigPay: the amount screen with the shop name, then the DuitNow QR successful receipt)*

## Buy now, pay later

Your customer can also scan the DuitNow QR code and pay later in instalments. The steps start the same as an e-wallet payment.

### SPayLater

SPayLater is in the ShopeePay app.

1. On **Pay To**, the customer checks the amount and taps **Next**.
2. On **Confirm Payment**, they choose **SPayLater**.
3. They choose a plan, for example **1 Month** or **Instalment 3X**, and tap **Select**.
4. They tap **Pay Now**.

*(Screenshot: SPayLater: the Pay To screen with RM 80.00, the SPayLater plans, and the Confirm Payment screen with SPayLater selected)*

### Boost PayFlex

Boost PayFlex is in the Boost app.

1. On **Amount**, the customer chooses **Pay in 30 days** or **Pay In Instalments**, then the number of instalments. They tap **Next**.
2. On **Payment Summary**, they read the instalment dates and amounts and tick the agreement box.
3. They confirm with their face, or tap **Use PIN**.
4. Boost shows **SUCCESS**.

*(Screenshot: Boost PayFlex: the Amount screen with Pay In Instalments selected, the Payment Summary with 3 instalments, and the SUCCESS screen)*

## Common issues

### My customer uses an app that is not in this guide. Can they pay?

Yes, if the app can scan a DuitNow QR code. The steps are almost the same: scan, check your shop name and the amount, then confirm.

### My customer paid, but I cannot see the payment. Where do I look?

Open Transactions in the merchant dashboard and look for the payment. See Transactions (/transactions/). If the payment failed, see Why did my payment fail? (/payment-failed/).