# Enrol a customer in Direct Debit from the merchant dashboard

> Start a Direct Debit e-Mandate for a customer with New Enrollment, without a website or plugin.
>
> Source: https://docs.bayarcash.com/direct-debit-enrollment/

**New Enrollment** starts a Direct Debit e-Mandate for a customer from the merchant dashboard. Use it when you do not have a website or plugin that does the enrolment for you.

## Enrol a customer

You need the Portal Key of a portal that has Direct Debit turned on.

1. Sign in to the [merchant dashboard](/sign-in/).
2. In the top menu, choose **Transactions**, then choose **e-Mandates**.
3. Choose **New Enrollment**. The **Direct Debit Enrollment** form opens.
4. Fill in the fields. The table below gives each field.
5. Choose **Proceed With Enrollment**.

*(Screenshot: The Direct Debit Enrollment form with sample values and the Proceed With Enrollment button highlighted)*

The form has these fields:

| Field | What to type |
|---|---|
| **Portal Key** | The key of the portal that receives the deductions. See [Find your API keys](/api-keys/) |
| **Name** | The name of the customer |
| **Payer ID Number** | The type of ID (**New IC Number**, **Old IC Number**, **Passport Number**, **Business Registration** or **Others**) and the number |
| **Mobile Number** and **Email** | The contact details of the customer |
| **Payment Reference Number** | Your own reference for this e-Mandate |
| **Amount** | The amount of each deduction, in MYR |
| **Frequency Mode** | **Weekly** (deductions on Friday), **Monthly** or **Yearly**. Do not choose **Daily**: Bayarcash does not offer it |
| **Purpose of Payment** | What the customer pays for |
| **Return URL** | The page that opens after the enrolment |
| **Raw Website Data** | Extra data from your website, if you have it |

## After the enrolment

The new e-Mandate shows in the **Direct Debit e-Mandates** list. Its status changes when the bank replies. See [Check your Direct Debit e-Mandates](/e-mandates/).

## Common issues

### Which ID types can the customer use?

New IC Number, Old IC Number, Passport Number, Business Registration or Others.

### How often can a deduction run?

Choose Weekly, Monthly or Yearly in Frequency Mode. The list also shows Daily, but Bayarcash does not offer daily Direct Debit.